Contact

Blucollarz is a hiring platform for blue-collar workers and the teams that hire them. For product or account issues while you are signed in, start with in-app Help — not email. Help already knows your profile type (candidate, recruiter, or admin), walks through the problem, and can create a support ticket for our team.

After you sign in with Google, use the Help control in the left rail (desktop) — it sits just above cookie preferences. Help opens a chat where you describe the problem. The agent clarifies what is wrong, offers to open a ticket, asks if you want to add anything else, then files a structured ticket for admins (summary, issue category, seriousness, priority, and the chat transcript).

1. 01

   Sign in

   Use Google on Blucollarz so Help can attach your account, email, and profile type (candidate, recruiter, or admin).

2. 02

   Open Help

   In the left rail, click the Help (?) control above Cookies. On smaller screens, open the same control from the app chrome where Help appears.

3. 03

   Describe the problem

   Say what you were doing, what went wrong, and the page you were on. Answer any short clarifying questions.

4. 04

   Confirm the ticket

   When Help offers to create a ticket, accept. If it asks “anything else?”, add notes or say no. You should get a ticket id confirmation.

If you cannot reach Help (for example sign-in is broken), email support@blucollarz.com. Prefer Help whenever you are signed in so tickets include your transcript and profile automatically.

Common support topics

• Sign-in

  Google OAuth failures, unexpected redirects, session loops.

• Onboarding

  Resume PDF parse issues, missing required fields, voice mic permissions.

• Interviews

  Camera/mic/screen-share requirements, empty recordings, device gate on phones.

• KYC

  Failed authenticity checks, deferred PAN/Passport undertaking, document mismatch to profile.

Hire accounts are provisioned by Blucollarz. There is no public “become a recruiter” signup. To hire on Blucollarz, contact sales — we enable hire access for your team from the admin console.

1. 01

   Email gtm@blucollarz.com

   Subject line “Recruiter access request” helps routing.

2. 02

   Describe your hiring need

   Roles, locations, and volume — see checklist below.

3. 03

   Receive onboarding steps

   We enable hire on your account and reply with profile completion guidance.

4. 04

   Publish and review

   Complete company profile, post roles, and use the applicant sheet.

Media inquiries: press@blucollarz.com. Include your outlet, deadline, and topic. For company background, see About, Mission, and Vision.

Tickets created through Help appear for our admin team under Support. We aim to acknowledge business inquiries within two business days. Complex product investigations may take longer; clear reproduction detail speeds things up. Urgent production outages for active hiring teams should say “urgent” in the subject (email) or in the Help conversation and include your company name.

• Sunday–Thursday business hours follow UAE working patterns
• We may ask for a screen recording for interview or KYC issues
• We will never ask you to paste full government ID numbers into Help or email

Blucollarz is rooted in Dubai, UAE, and built for cross-border hiring corridors into the Gulf and other global hubs. We do not publish a walk-in retail address for drop-in visits; commercial conversations run through email, and product support through Help first.

For product context before you write: